Introduction

Effective communication within the office environment is essential for enhancing productivity, building strong working relationships, and ensuring clarity in business operations. This 5-day course is designed to equip professionals with the necessary communication techniques to navigate and excel in the modern workplace.

Objectives

• To improve verbal and non-verbal communication skills.
• To develop active listening abilities.
• To learn techniques for clear and concise written communication.
• To understand and overcome common communication barriers.
• To build confidence in professional interactions.

Course Outlines

Day 1: Foundations of Communication

• Introduction to communication theories and models.
• The importance of effective communication in the workplace.
• Understanding different communication styles.
• Non-verbal communication and its impact.
• Self-assessment and personal communication audit.

Day 2: Verbal Communication Techniques

• The art of storytelling in professional settings.
• Mastering public speaking and presentations.
• Techniques for clear and persuasive speech.
• Handling difficult conversations and conflict resolution.
• Role-playing exercises for effective verbal interaction.

Day 3: Active Listening and Feedback

• The principles of active listening.
• Strategies to improve listening skills.
• Providing constructive feedback.
• Receiving and processing feedback effectively.
• Interactive exercises for enhancing listening and feedback skills.

Day 4: Written Communication and Digital Etiquette

• Crafting clear and concise emails and reports.
• Essential grammar and style considerations.
• Developing an appropriate tone in written communications.
• Understanding and applying digital communication etiquette.
• Practical exercises in drafting professional documents.

Day 5: Overcoming Communication Barriers

• Identifying common communication barriers.
• Strategies to overcome language and cultural barriers.
• Addressing and managing bias in communication.
• Adapting communication approaches for different audiences.
• Final group discussions and course reflections.