Introduction

The "Quality Control and Assurance Techniques" course is designed to equip professionals with essential skills and knowledge in managing and improving quality in various industries. During this intensive 5-day program, participants will learn to implement effective quality control measures and assurance practices to enhance product and service standards, ensuring compliance with industry regulations and customer expectations.

Objectives

• Understand key concepts of quality control and assurance.
• Implement quality management systems effectively.
• Utilize statistical tools for quality control.
• Identify and solve quality-related issues.
• Enhance continuous improvement strategies within organizations.

Course Outlines

Day 1: Introduction to Quality Control and Assurance

• Understanding Quality: Definitions and Importance
• Historical Developments in Quality Control
• Quality Control vs. Quality Assurance
• Key Principles of Quality Management
• Overview of Quality Management Standards

Day 2: Quality Management Systems (QMS)

• Introduction to Quality Management Systems
• ISO 9001: Overview and Requirements
• Implementing QMS in Organizations
• Documentation and Process Control
• Audit Planning and Execution

Day 3: Quality Tools and Techniques

• Introduction to Quality Tools
• Using Statistical Process Control (SPC)
• Process Flow Charts and Diagrams
• Pareto Analysis and Cause-Effect Diagrams
• Introduction to Six Sigma and Lean Principles

Day 4: Problem Solving and Improvement Strategies

• Root Cause Analysis Techniques
• Corrective and Preventive Actions (CAPA)
• Implementing Continuous Improvement Programs
• Process Improvement Case Studies
• Using Data for Decision Making

Day 5: Quality in Practice and Future Trends

• Quality in Manufacturing vs. Service Industries
• Adapting to Technological Advances in Quality Control
• The Role of Quality in Customer Satisfaction
• Sustainability and Quality Assurance
• Future Trends in Quality Management