Introduction

Handling disciplinary and termination cases is a critical responsibility for HR professionals and management teams. This 5-day course is designed to equip participants with the skills and knowledge necessary to handle these cases effectively while minimizing risks and ensuring compliance with legal standards.

Objectives

• To understand the legal and ethical aspects of disciplinary action and termination.
• To learn effective communication strategies for handling sensitive cases.
• To develop skills in conducting fair and thorough investigations.
• To understand how to document disciplinary actions appropriately.
• To gain confidence in making and communicating termination decisions.

Course Outlines

Day 1: Understanding Legal and Ethical Considerations

• Overview of employment laws and regulations
• Ethical considerations in disciplinary actions
• Rights and responsibilities of employers and employees
• Case studies of legal implications in disciplinary cases
• Best practices for compliance and risk management

Day 2: Effective Communication and Conflict Resolution

• Strategies for clear and empathetic communication
• Managing emotions and maintaining professionalism
• Techniques for conflict resolution and negotiation
• Role-playing exercises for real-life scenarios
• Feedback and coaching for improvement

Day 3: Conducting Investigations and Gathering Evidence

• Steps in conducting a thorough investigation
• Gathering and documenting evidence effectively
• Interviewing techniques for witnesses and involved parties
• Analyzing facts and making informed decisions
• Case study: Investigation process from start to finish

Day 4: Documenting Disciplinary Actions

• Importance of proper documentation
• Creating clear and concise disciplinary records
• Legal implications of documentation errors
• Tools and templates for effective record-keeping
• Review of documentation do's and don'ts

Day 5: Making and Communicating Termination Decisions

• Criteria for making termination decisions
• Communicating termination decisions with sensitivity
• Handling employee reactions and minimizing disruption
• Providing support and resources for affected employees
• Workshop: Developing a termination action plan